Client Services

Supportive Services

YCH is much more than a housing agency. We support families as they strive to reach self-sufficiency. We believe that the family is expert in their lives and knows what is best for their family. YCH’s Client Services team works with a broad range of partners and community-based organizations to provide services in a range of ways, centered on the strategic family goals of our residents.

Family Self Sufficiency

The purpose of the Family Self-Sufficiency (FSS) Program is to provide
opportunities for Housing Choice Voucher (HCV) participants and Public Housing
families to move toward economic independence and self-sufficiency. The FSS
Program will assist very low-income families receiving assistance through the
HCV Program and residents of Low Income Public Housing (LIPH) to achieve
economic independence and self-sufficiency by reducing dependency on welfare
assistance, housing assistance, and other Federal, State and local subsidies.

The FSS Coordinator will work with each client to develop a step-by-step plan
which will guide them to success and graduation from the program. Upon
graduation from the program, each participant will receive the amount that was
earned in an escrow account that was maintained for them during their
successful participation. The amount in the escrow account will be given to the
family at graduation. This money will support the family to continue in their
personal goals and endeavors, and attain economic self-sufficiency.

For more information about the FSS program, please contact our Client Services team.

Reasonable Accommodation

What is a “reasonable accommodation”?

A “reasonable accommodation” is a change, exception, or adjustment to a rule, policy, practice, or service that may be necessary for a person with a disability to have an equal opportunity to participate in and benefit from YCH’s housing programs. The reasonable accommodation process applies to both applicants and program participants and determinations are made on a case-by-case basis. A reasonable accommodation must first be requested, preferably in writing, before it can be considered and both the disability and the need for an accommodation must be verified.

  • For the Reasonable Accommodation Policy in English click here
  • For the Reasonable Accommodation Forms in English click here
  • Para la Política de Ajustes Razonables Para Español.- click here
  • Для политики обеспечения разумных условий Для русского языка (Russian)- click here

Contact Information

Liz Vital
Lead Client Services Coordinator

Natalie Perez
Client Services Coordinator